Extreme Networks ExtremeWorks Onsite Advanced Hardware Replacement RMA Only Service offering provides advanced parts replacement with onsite labor for covered products (as defined herein), according to particular levels of purchase. Upon diagnosis of a reported failure, this service offering covers the replacement part and an onsite Field Technician arrival within the response time specified for the service level purchased, subject to the conditions defined herein.
These offers (97308, 97311) are intended to be utilized in conjunction with Platform ONE Subscriptions, which include TAC & OS support. These add-on maintenance services are specifically designed for products receiving TAC support through their subscriptions, ensuring comprehensive coverage and enhanced service continuity
- Protects your investment and adds value with increased reliability
- Features replacement service that helps you handle any mishaps
- On-site support helps youlimit any downtime to the absolute minimum
- Next Business Day - Replacement service response time for better accommodation with maximum reliability
- 1 Year service duration to ensure maximum productivity and deliver timely results
