Cisco Solution Support for Service Providers applies to specific Cisco defined solutions ("Solution") that have been implemented following the guidance set out in the applicable Cisco Service Provider Solution offer in all material respects.

Solution Support may cover Hardware or Software or both depending on the Service level purchased.

Cisco Solution Support for Service Providers covers the Service Provider Solution(s) sold as any of the following:

• On Premises Software perpetual and subscription licenses
• Software as a Service (SaaS) subscription for Software residing in the Cisco cloud
• Hardware

• Keeps your system optimally maintained with a predictable total cost of ownership
• Features phone support service that helps you handle any mishaps
• On-site support helps youlimit any downtime to the absolute minimum
• Next Business Day - Replacement service response time for better accommodation with maximum reliability