Cisco Solution Support for Service Providers applies to specific Cisco defined solutions ("Solution") that have been implemented following the guidance set out in the applicable Cisco Service Provider Solution offer in all material respects.

Solution Support may cover Hardware or Software or both depending on the Service level purchased.

Cisco Solution Support for Service Providers covers the Service Provider Solution(s) sold as any of the following:

• On Premises Software perpetual and subscription licenses
• Software as a Service (SaaS) subscription for Software residing in the Cisco cloud
• Hardware

• Provides reliable support to resolve all your technical issues
• Phone Support service included to resolve your problems
• On-site support provides fast and easy approach to solve the issues
• Next Business Day - Replacement service response time for your convenience with maximum efficiency