This Service provides an upgrade for Hardware replacement delivery and is intended for existing Cisco customers with active subscription licenses that include technical support Services.

Where available, Cisco will provide Advance Replacement for eligible Hardware, full unit replacement, and optional onsite resources. This Service does not entitle You to receive any additional service delivery elements, which are delivered by the required TAC entitled subscription. This Service is only available for purchase where You have an existing subscription is in place.

• Provides reliable support to resolve all your technical issues
• Features replacement service for dependable efficiency with peace of mind
• On-site support guarantees quick solutions with on-site availability of experts
• 4 Hour - Replacement service response time for timely completion with increased dependability