This Service provides an upgrade for Hardware replacement delivery and is intended for existing Cisco customers with active subscription licenses that include technical support Services.

Where available, Cisco will provide Advance Replacement for eligible Hardware, full unit replacement, and optional onsite resources. This Service does not entitle You to receive any additional service delivery elements, which are delivered by the required TAC entitled subscription. This Service is only available for purchase where You have an existing subscription is in place.

• Protects your investment and adds value with increased reliability
• Features phone support service for dependable efficiency with peace of mind
• On-site support provides fast and easy approach to solve the issues
• Parts service characteristics for better usability and increased efficiency
• Next Business Day - Parts Replacement service response time for better accommodation with maximum reliability